Order Processing Times:
Please allow 24 hours for an order to be processed and sanitized for shipment.We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains! Thank you very much for your patience.
We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Island Girl is
not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government.
Once your order is picked up by UPS or USPS, it may take 1-2 days for the tracking to update depending on when it is scanned. Shipping times depend on your location. If you live in Florida, you will get it within a day. On the East Coast we usually see 2-5 day delivery depending on chosen delivery speed and method.
When orders are processed:
All orders are processed everyday except National Holidays and Sundays (yes we do ship Saturdays too!) after receiving your order confirmation email. You will receive another notification when your order has shipped. We are located in sunny Florida. We ship as fast as we can, and the products are worth it.
Product availability, prices, orders:
All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction. Prices for our products are subject to change, at Island Girl's discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and are exclusive of shipping charges. We do not charge, and you are solely responsible, for taxes and duties of any sort. We reserve the right, in our sole discretion, to refuse orders. In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.
If a package gets lost in transit (very rare, though it does happen), Island Girl will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
Package Sent to Wrong Address:
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
Product Defects and/or Product Damage:
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
For online orders, we accept payment by Visa, Mastercard. If a payment is not successfully settled, due to invalid payment
method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order. Orders are shipped only after receipt of full payment. For certain payment methods, you may be charged a processing fee, foreign exchange/translation fee (international orders) or other fees; you are solely responsible for the payment of any such fees. Island Girl is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.
Coupon codes, including the first order coupon code,‘first time,’ cannot be combined with any other coupon code, or any other promotional or wholesale discount.
Returns, Refunds & Warranty:
We take pride in doing whatever it takes to make sure you are satisfied with your purchase. If you are not satisfied with one of our products, please contact our customer service by email to firstname.lastname@example.org and let us know of any issues. However, if you would like to make a return, we have a 30 day unused and unopened warranty & return policy.
If 30 days have gone by since your purchase or the item has been opened and used, unfortunately we cannot offer you a refund or exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a
certain amount of days.
Late or Missing Refunds:
If you haven’t received a refund yet please don’t panic and follow these steps. First check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and
he will find out about your return.
How to Return:
Please email email@example.com prior to returning or exchanging your product(s).
Provide your name, order number and reason for return / exchange in the body of your email. Once confirmed, you will be provided with a return / exchange shipping address and instructions. Island Girl does not cover return shipping. Customer may select the return shipping method.
Where to Send Returns:
Send us an email with the information stated above, and we will send you the shipping location.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.