Order Processing Times:

Please allow 24 hours for an order to be processed and sanitized for shipment.We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains! Thank you very much for your patience.

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Shipping: 

We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Island Girl is

not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government. 

 

Once your order is picked up by UPS or USPS, it may take 1-2 days for the tracking to update depending on when it is scanned. Shipping times depend on your location. If you live in Florida, you will get it within a day. On the East Coast we usually see 2-5 day delivery depending on chosen delivery speed and method.

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When orders are processed:

All orders are processed everyday except National Holidays and Sundays (yes we do ship Saturdays too!) after receiving your order confirmation email. You will receive another notification when your order has shipped. We are located in sunny Florida. We ship as fast as we can, and the products are worth it.

Product availability, prices, orders:

All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction.  Prices for our products are subject to change, at Island Girl's discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and are exclusive of shipping charges.  We do not charge, and you are solely responsible, for taxes and duties of any sort.  We reserve the right, in our sole discretion, to refuse orders.  In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.

Lost Packages:

If a package gets lost in transit (very rare, though it does happen), Island Girl will not be responsible if the tracking information says the package was “delivered,”  which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.  If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often. 

Package Sent to Wrong Address:

If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.

Product Defects and/or Product Damage:

We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

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Payment Methods:

For online orders, we accept payment by Visa, Mastercard. If a payment is not successfully settled, due to invalid payment
method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order.  Orders are shipped only after receipt of full payment.  For certain payment methods, you may be charged a processing fee, foreign exchange/translation fee (international orders) or other fees; you are solely responsible for the payment of any such fees. Island Girl is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.

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Coupons:

Coupon codes, including the first order coupon code,‘first time,’ cannot be combined with any other coupon code, or any other promotional or wholesale discount.

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